Supported Browsers

• When I attempt to log in, I get a message saying that I am using an unsupported browser. What do I do?

  This message indicates that you are using a browser type or version that does not support the correct display of ezLaborManager. ADP certifies ezLaborManager for use with Internet Explorer 5.5, 6.0, or 7.0 and provides support only to clients who are using production versions of Internet Explorer.

  If your company allows you to download software, you can download a free copy of the most recent version of Internet Explorer from Microsoft's Download Centre (www.microsoft.com). If you are not allowed to download software, contact your supervisor or system administrator.

• Does it matter whether I use Microsoft Internet Explorer, Mozilla Firefox, or  Netscape Navigator, as long as I am using a supported version?

  Although you can use Mozilla Firefox (version 1.0 or later) or Netscape Navigator (version 7.2 or later) to access ezLaborManager, Internet Explorer is highly recommended because ezLaborManager has been specifically designed and optimised for Internet Explorer.

Logging In to ezLaborManager

• When I try to access the login page using a supported version of Internet Explorer, a "Page cannot be displayed" message is displayed. Why?

  This error can occur if your browser is not set to use the Secure Socket Layer (SSL) security protocol. Check your SSL setting as described in Enabling Secure (SSL) Access.

• When I try to access the login page using a supported version of Netscape Navigator, an error message appears indicating that I can't access ezLaborManager because SSL is disabled. What does this mean, and how do I fix it?

  Secure Socket Layer (SSL) is a security protocol that encrypts the data that ezLaborManager sends back and forth over the Internet. Check your SSL setting, as described in Enabling Secure (SSL) Access, to resolve this problem.

• When I navigate to the ezLaborManager login page, the banner and the client name field display a different client login name than the one I am supposed to use. What do I do?

  If the client login name is not correct, click Change Client, which will open a login screen with a blank Client Name field. Enter the correct client login name and click Submit, and then continue your usual login procedure. See Logging In for more information.

  Note: If this procedure does not resolve the problem, delete your cookies and clear your browser's cache and then try to log in again.

• I have resigned, effective in a few weeks. Will I be able to view my timecard information after I leave the company?

  No, you will not be able to log in to ezLaborManager after your termination date.

• I was entering information into ezLaborManager when I was called away from my desk. When I returned, ezLaborManager was displaying the message "Your session ID is invalid or has expired." When I logged back in, the data I was entering was gone. What happened?

  The ezLaborManager application automatically logs you out if it does not detect any activity for a certain amount of time. If the application times out due to inactivity, any data that you have not saved (by clicking Submit) will be lost.

  The automatic logout feature is intended to protect your data from unauthorised users who could access your data if you forget to log out of the application and are away from your computer. However, to maximise security, you should always log out of ezLaborManager before leaving your workstation. To prevent the loss of data due to an automatic logout, you should also click Submit to save your data as soon as you have entered it.

• I can log in to ezLaborManager from work, but not from my Internet connection at home. Why?

  If you can log in successfully from work but not from home, your company has probably restricted ezLaborManager access to certain computers. If you believe that you are supposed to be able to log in to ezLaborManager from your home computer or another off-site machine, contact your supervisor or system administrator.

• I couldn't remember my password and tried several variations. Now I am receiving a message that my account is locked. What do I do?

  Most companies limit the number of consecutive failed login attempts for each user. If you make multiple attempts to log in with incorrect passwords, your account may be locked. See your system administrator to have your password reset and your account unlocked.

Logging Out of ezLaborManager

• Do I have to log out of ezLaborManager after each transaction, or can I simply stay logged in until I need the application again?

  Although you can leave your computer logged in to ezLaborManager, doing so compromises the security of your data. Anyone walking by or using your computer for other purposes can access your personal data and timecard records. To protect your data, log out of ezLaborManager whenever you are not actively using it.

• Will the new data and other changes I have entered be saved when I log out of ezLaborManager?

  Not automatically--if you have entered or changed data and you wish to save the new or changed data, you must click Submit before you log out of ezLaborManager.

  If you have unsaved changes when you click the button, a message will be displayed to alert you that if you continue you will lose your changes.  If you click OK, your changes will be lost. To abort the logout so that you can return to the application and submit your changes, click Cancel.

Monitor Settings and Display Problems

• The information on the screen is too big. I can't see all of the data without scrolling. Is there anything I can do to re-size the image?

  Your monitor resolution may be set too low. For optimal viewing, your screen resolution should be set to 1024x768 pixels. See Changing Your Monitor Settings for instructions.

• The information on the screen is tiny and very difficult to read. Is there anything I can do to re-size the image?

  Your monitor resolution may be set too high. For optimal viewing, your screen resolution should be set to 1024x768 pixels. See Changing Your Monitor Settings for instructions.

• The information on the screen is not being displayed properly. It looks like it is all being pushed to one side. What do I do?

  You may need to adjust your monitor resolution. For optimal viewing, your screen resolution should be set to 1024x768 pixels. See Changing Your Monitor Settings for instructions.

• How can I change the language used on the login pages?

  To change the language used on the login pages, simply click one of the available languages listed in the Language box on the left side of each login page. This will change the display language used on each login page. Your selections will be saved in cookies so that the next time you log in from the same machine, the login pages will be displayed in the language you selected.

  Note: This action will not affect the language of the pages that appear after you have logged in to the application. To change the language of the application pages, use the button, as described in Changing Your Language Options.

• I selected an alternative language on the login page, but the application is still being displayed in English. Why?

  The language selections available on the login pages apply only to the login pages themselves, not to the application pages you see after you have successfully logged in.

  The language in which the main application pages are displayed is controlled by the Language Options setting on the Options page. This setting defaults to English, but you can change the language at any time. The Language Options setting is associated with your user ID, so the language you select will be used whenever you are logged in to ezLaborManager. For instructions on setting your application language preferences, see Changing Your Language Options.

• I successfully changed the language used in the application, but the login pages are still being displayed in a different language. Why?

  The Language Options setting you used to change the language of the application pages is tied to your personal user account, and thus does not affect the login pages that appear before you have entered your user ID and password. The Language Options setting affects only the ezLaborManager pages you see after you have logged in to the application.
  
  To change the language of the login pages, use the language links that appear on the left side of the login pages themselves. See Logging In for more information.

• Why isn't the ezLaborManager application being displayed in the language I specified in my browser's language (or culture) settings?

  The language used in the ezLaborManager interface is controlled by language settings within the application, not by the language and culture settings for your browser. For instructions on changing the language setting for ezLaborManager, see Changing Your Language Options.