Frequently Asked Questions about Managing Employee Attendance

I cannot find my employees' attendance notifications. Why not?

Attendance notifications cannot be viewed from Administrator Services. Attendance notifications are used by employees to report that they will be late or absent from work on the current or next day. If you have supervisor user rights, you can view current attendance notifications and employee attendance notification histories from Supervisor Services.

An employee had three time pair exceptions for arriving late, and these three events caused him to reach our Verbal Warning infraction level. I cleared the time pair exceptions while running doing my end of period and payroll tasks by selecting the "Note" solution, but the attendance exceptions and infraction were not cleared. Why not, and how do I clear them?

Selecting the "Note" solution indicates that you are aware of the late arrivals and clears the time pair exceptions, which must be resolved before a pay period can be closed. Using the "Note" solution does not change the employee's time pair, so your attendance tracking program still recognises that the employee clocked in late, and this generates attendance exceptions and the infraction. If you are aware of the late arrivals and do not want the employee to be penalised for them, follow the procedure to excuse attendance exceptions.