Language Options

• I am trying to change my language setting, but only the current language appears in the Selected Language field. Why can't I select a different language?

  Although ezLaborManager supports multiple languages, your company can elect which languages will be used by your company. If only one language appears in the Selected Language drop-down list, your company has not configured ezLaborManager for multiple language support.

Passwords

• I think my coworker saw my password, and I'm concerned about the security of my private data. How do I change my password?

  To change your password:

  1. Log in to ezLaborManager.

  2. In the upper right corner of any main ezLaborManager page, click the button.

  3. If the Change Password form is not visible on the right side of the Options page, click Change Password in the left section of the page.

  4. In the Enter Old Password field, enter your old password (the one you used to log in to the current session).

  5. In the Enter New Password field, enter a new password. Your password must conform to the requirements listed at the top of the Change Password window.

  6. In the Confirm Password field, enter your new password again.

  7. Click the Submit button. If your new password meets your company's password requirements, a message will indicate that the password change was successful. You will need to use the new password the next time you log in.

     If your new password does not meet your company's specific password requirements, you will receive an error message indicating the problem. In this case, return to Step 4.

• I couldn't remember my password and tried several variations. Now I am receiving a message that my account is locked. What do I do?

  Your account has been locked because you made several unsuccessful login attempts in a row. This security feature reduces the likelihood that an unauthorised user would be able to log in by guessing your password.

  See your system administrator to have your account unlocked and, if you still do not remember your password, to have your password reset.

• Why do I need to change my password?

  Changing your password on a regular basis reduces the likelihood of an unauthorised user gaining access to your private data, since the length of time that any one password is valid is reduced.

  Most companies configure ezLaborManager to force you to change your password after the first time you log in, immediately after it is reset, and periodically after that. You can elect to change your password more frequently. It is a good idea to change your password any time that you feel it may have been compromised. See Changing Your Password for instructions.

• I forgot my password. Is there any way I can retrieve it or reset it myself?

  Yes, you can reset your password using the Forgot Your Password link at the login screen.  Once you have entered your User ID and verified your account, you will be able to enter a new password.

  Note: You can change your password at any time if you know your current password. See Changing Your Password for instructions.

Telephone PINs (Personal Identification Numbers)

• Why doesn't the Change PIN option show up when I log in and access the Options page?

  If the Change PIN does not appear on the Options page when you log in, your company either does not use the telephone access feature at all or has not set you up to use it.

  If your company does support telephone access, you must be assigned a phone user ID and PIN before you can use the telephone system. The Change PIN option will appear on the ezLaborManager page after your system administrator has created your phone user ID and PIN.

  If the Change PIN option does not appear on the Options page, but you believe that you are supposed to be able to use the telephone to report your time and attendance, consult your supervisor or system administrator.

• How do I change my PIN, and how often can I change it?

  You can change your telephone access PIN as often as you like, either by using the phone system (follow the automated prompts) or by logging in to ezLaborManager on the Web and using the Change PIN option. See Changing Your Telephone PIN for full instructions.

Edit Reasons

• I can't find an appropriate edit reason code in the list of available codes in the Edit Reason Lookup window. What should I do?

  The Edit Reason Lookup window only displays those edit reasons that have been set up by your system administrator and/or ADP ezLaborManager representative. If you feel that another code is needed, contact your supervisor.

• Why do I need a default edit reason code?

  ezLaborManager requires that each edit you make to an employee's record has an edit reason code associated with it. This allows a person viewing the edit audit trail to know why an edit was made. ezLaborManager automatically assigns your company's default edit reason code (usually "EDIT") to each change you make to an employee's record. However, you also have the option to select a default edit reason code that is different from your company's default code. The code you select will then automatically be assigned to changes you make unless you manually select a different code when you make an edit.

  For more information about setting a default edit reason code, see Configuring Your Default Edit Reason .

User Emulation Options

• I need someone to approve and edit my employees' timecards while I am away, but I don't want to be responsible for edits made by my colleague. How are edits by supervisors who are emulating other supervisors recorded in the edit audit trail?

  The edit audit trail always identifies the actual individual who makes each change, even if that person was emulating another supervisor.

• I logged out while I was emulating another supervisor. What will happen when I log back in?

  The next time you log in, no emulation will be active. To resume emulating another supervisor, go to the Options page, click Emulate, select the supervisor to emulate, and click Submit. See Configuring User Emulation for more information.

• I have authorised my colleague to emulate me so that he can approve my employees' timecards while I am on vacation. Will he be able to see my personal timecard information too?

  Your colleague will not be able to view your timecard information or other personal data (unless he is your normal supervisor or an administrator). In other words, user emulation only affects information accessible in Supervisor Services .

• Can I remove someone from my list of authorised emulators?

  Yes. You can add names to and remove names from your list of authorised emulators at any time. See Configuring User Emulation for details.

• My colleague asked me to approve his employees' timecards, but there is no Emulate option on the User Emulation page and it says that I am not set up to emulate any users. What do I do?

  The message indicates that the supervisor who asked you to cover for him has not yet added you to his list of authorised emulators. He must add you to this list, as described in Configuring User Emulation, before you will be able to view his employees' records.

• How do I stop emulating another supervisor?

  To stop emulating another supervisor, click the button . On the Options page, click User Emulation, click the Emulate checkbox (to clear it), and then click Submit. The change will take effect as soon as you open a new page.