• I selected an alternate language on the login page, but the application is still being displayed in English. Why?

  The language selections available on the login pages apply only to the login pages themselves, not to the application pages you see after you have successfully logged in.

  The language in which the main application pages are displayed is controlled by the Language Options setting on the Options page. This setting defaults to English, but you can change the language at any time. The Language Options setting is associated with your user ID, so the language you select will be used whenever you are logged in to ezLaborManager. For instructions on setting your application language preferences, see Changing Your Language Options.

• I successfully changed the language used in the application, but the login pages still appear in a different language. Why?

  The Language Options setting you used to change the language of the application pages is tied to your personal user account, and thus does not affect the login pages that appear before you have entered your user ID and password. The Language Options setting affects only the ezLaborManager pages you see after you have logged in to the application.
  
  To change the language of the login pages, use the language links that appear on the left side of the login pages themselves. See Logging In to ezLaborManager for more information.

• Why isn't the ezLaborManager application being displayed in the language I specified in my browser's language (or culture) settings?

  The language used in the ezLaborManager interface is controlled by language settings within the application, not by the language and culture settings for your browser. For instructions on changing the language setting for ezLaborManager, see Changing Your Language Options.  

• I am trying to change my language setting, but only the current language appears in the Selected Language field. Why can't I select a different language?

  Although ezLaborManager supports multiple languages, your company can elect which languages will be used by your company. If only one language appears in the Selected Language drop-down list, your company has not configured ezLaborManager for multiple language support.

Passwords

• I think my coworker saw my password, and I'm concerned about the security of my private data. How do I change my password?

  To change your password:

  1. Log in to ezLaborManager.

  2. In the upper right corner of any main ezLaborManager page, click the button.

  3. If the Change Password form is not visible on the right side of the Options page, click Change Password in the left section of the page.

  4. In the Enter Old Password field, enter your old password (the one you used to log in to the current session).

  5. In the Enter New Password field, enter a new password. Your password must conform to the requirements listed at the top of the Change Password window.

  6. In the Confirm Password field, enter your new password again.

  7. Click the Submit button. If your new password meets your company's password requirements, a message will indicate that the password change was successful. You will need to use the new password the next time you log in.

     If your new password does not meet your company's specific password requirements, you will receive an error message indicating the problem. In this case, return to Step 4.

• I couldn't remember my password and tried several variations. Now I am receiving a message that my account is locked. What do I do?

  Your account has been locked because you made several unsuccessful login attempts in a row. This security feature reduces the likelihood that an unauthorized user would be able to log in by guessing your password.

  See your system administrator to have your account unlocked and, if you still do not remember your password, to have your password reset.

• Why do I need to change my password?

  Changing your password on a regular basis reduces the likelihood of an unauthorized user gaining access to your private data, since the length of time that any one password is valid is reduced.

  Most companies configure ezLaborManager to force you to change your password after the first time you log in, immediately after it is reset, and periodically after that. You can elect to change your password more frequently. It is a good idea to change your password any time that you feel it may have been compromised. See Changing Your Password for instructions.

• I forgot my password. Is there any way I can retrieve it or reset it myself?

  Yes, you can reset your password using the Forgot Your Password link at the login screen.  Once you have entered your User ID and verified your account, you will be able to enter a new password.

  Note: You can change your password at any time if you know your current password. See Changing Your Password for instructions.

Telephone PINs (Personal Identification Numbers)

• Why doesn't the Change PIN option show up when I log in and access the Options page?

  If the Change PIN does not appear on the Options page when you log in, your company either does not use the telephone access feature at all or has not set you up to use it.

  If your company does support telephone access, you must be assigned a phone user ID and PIN before you can use the telephone system. The Change PIN option will appear on the ezLaborManager page after your system administrator has created your phone user ID and PIN.

  If the Change PIN option does not appear on the Options page, but you believe that you are supposed to be able to use the telephone to report your time and attendance, consult your supervisor or system administrator.

• How do I change my PIN, and how often can I change it?

  You can change your telephone access PIN as often as you like, either by using the phone system (follow the automated prompts) or by logging in to ezLaborManager on the Web and using the Change PIN option. See Changing Your Telephone PIN for full instructions.