Frequently Asked Questions about Hours-Based Employees

 

  • An entry on my time sheet is marked with an error icon ( Error Icon ). What does this mean, and how can I fix it?

    This icon indicates that ezLaborManager was unable to process the entry because it contains an error. To get more specific information about the type of error, click the Error Icon to open a pop-up window that explains what caused the error. If the date of the entry containing the error falls within the current or next pay period, you may be able to correct the error by editing your time sheet.

  • After I submitted my data, the time sheet refreshed and displayed an "Operation Successful" message and an icon ( Unprocessed Entry Icon ) appeared near the entry. However, when I viewed my time sheet later, an error icon ( Error Icon ) appeared. What caused the error if the initial operation was successful?

    The Operation Successful message indicates that your entry passed basic validity tests and appears to be complete and in the correct form and the data was saved. After you have saved the data, ezLaborManager performs further processing and calculations using the new data, and these will sometimes reveal that there is a problem with the data.

    For instance, when ezLaborManager processes a period of worked time (a "time pair") that you recently reported, it compares the time pair to others you have already reported. If the comparison reveals a problem (for instance, if the new time pair overlaps with another period of worked time you have already reported), you will not be able to process the data and will display the Error icon.

    After you successfully submit your data, your new entries will be marked with the Unprocessed Entry icon, which indicates that they have not yet been processed. When the entries are successfully processed, they will be marked with the Processed Successfully icon. If there is a problem with an entry when it is processed, the error icon ( Error Icon ) or warning icon ( Warning Icon  ) will be displayed next to the entry in the time sheet. You can click the Error Icon or Warning Icon to view a brief description of the problem.

  • I created a new time sheet row and entered a shift I had forgotten to record for last week. After I clicked Submit, an "Operation Successful" message appeared, but the entry is not appearing on my time sheet. Where did it go?

    The entry might not be appearing if your time sheet is not set to display a date range that includes the date for which you entered the data. For example, you might have been viewing your data for this week when you added a row and created an entry for a day from last week. In this case, when the time sheet refreshed after you clicked Submit, the new entry was saved, but did not appear on the time sheet view for the current week, which you were viewing. To see the new entry, use the date selection tools to view the data for last week. (Note: In this example, you would only be able to edit last week's time sheet if the pay period in which it falls is still open.)

  • I noticed a mistake in my time sheet from last month, but I cannot edit it in the Time Sheet. What can I do?

    Employees can only edit data for dates that fall within the current or next pay period. If you notice an error that falls in a past period, contact your supervisor.

  • I need to edit an entry on my time sheet, but I'm unable to make the change. Why can't I do this?

    There are two possible reasons why you cannot edit an entry on your time sheet:

    • Your company may be set up so that once your supervisor has approved an entry on your time sheet, the entry is locked and you cannot make any further changes to it. If your company is configured this way, you can only edit entries that have not yet been approved by your supervisor. If one or more of your entries have been locked for this reason, the following message is displayed at the top of the Time Sheet page: "Rows may be disabled because supervisor approval has occurred." If you have questions about editing your time sheet, contact your supervisor.

    • You can only edit entries on your time sheet that are within the current or next pay period.

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