Frequently Asked Questions about Configuring Timeclock Support

Why is there no Timeclocks menu item on the Employees page?

If the Timeclocks menu item is not visible, your company is not set up to use physical timeclocks with the Time & Attendance module. If you would like to add timeclock support, contact your ADP Time & Attendance Representative.
I assigned my employee to all of the timeclocks in our main building, but they are not listed in the Timeclocks Assigned section of the Employees page. Why not?

You probably assigned the employee to a timeclock group for the main building. This group should be listed in the Timeclock Groups Assigned area. To see which specific timeclocks (and employees) are associated with a specific timeclock group, you can view the timeclock group. To view reports that show which timeclocks employees are assigned to, including the specific timeclocks in assigned timeclock groups, you can also run timeclock reports.
I would like to assign my employee to a timeclock group, but there is no field on the Employees page to do this. What do I do?

If the Timeclock Groups Assigned section does not appear on the Timeclocks section of the Employees page, no timeclocks have been defined for your company yet. You must first create a timeclock group.
I would like to assign my employee to a timeclock restriction group, but there is no field on the Employees page to do this. What do I do?

If the Timeclock Restriction Group section does not appear on the Timeclocks section of the Employees page, no timeclock restriction groups have been defined for your company yet. If you would like to use this feature, contact your ADP Time & Attendance Representative, who can create timeclock restrictions groups for you.