Frequently Asked Questions about Managing Employee Time

 

  • If I edit an entry on an employee's timecard, how will this affect the manager and employee approvals on the timecard?

    If you edit an employee's timecard after the employee or the employee's manager has approved it, the employee and supervisor approvals will be removed and both the employee and the manager will have to approve the timecard again.

  • Why aren't all of my employees showing up in the Multiple Employee Timecard Manager?

    There are several reasons why you may not be able to see all of your employees in the Multiple Employee Timecard Manager:

    • You are using an employee filter that screens out some of your employees. Click The Filter Button to verify which employees are included in the currently selected filter.

    • You have access to a large number of employees. In order to maintain adequate speed and performance, the Multiple Employee Timecard Manger is limited to displaying 300 rows of data. If you have access to a very large number of employees, or if you have a large number of employees who regularly have multiple time pairs per day, you may need to use employee filters to create subsets of your employees that will result in fewer than 300 rows of time pairs per day.

    • Some of your employees have not yet reported any time for the date you are viewing, and you have the Rows per Employee preference set to 0. Change the setting to 1 and you should see at least one row for each employee with reported or scheduled hours (even if no time has yet been recorded).

  • Why is the Multiple Employee Timecard Manager using a different filter than the one I used last in the Timecard Manager?

    The employee filter is used throughout the Manager role and the Practitioner role . Each page that uses the employee filter always uses the last filter you set, even if you selected the filter from another page. In this case, for instance, you may have selected a different filter on the Employees page and then returned to the Timecard Manager.

  • What is the difference between the Save and the Save & Calculate buttons on the Single Employee Timecard Manager?

    The Save button runs basic validity tests on an new or changed information on the Timecard Manager page and, if the information is valid, saves it to the Time & Attendance module database. The Save button does not cause the newly saved data to be processed immediately by the Time & Attendance module. The new data will be processed at the time of the Time & Attendance module's scheduled processing runs, and certain time pair errors may not be apparent until that time.

     The Save & Calculate button functions like the Save button, but also initiates the immediate processing of the any new or changed time pairs. This allows you to see immediately whether your edits will generate any errors when the timecard is processed. Although using the Save & Calculate button requires more time per edit, you may want to use it to verify the validity of your edits. You may also need to use this button if you are making corrections that need to be processed immediately so that payroll can be processed.

  • Why do the Time In and Time Out columns contain data for my hours-based employees on the Multiple Employee Timecard Manager, but not the Single Employee Timecard Manager?

    The Time In and Time Out columns are not meaningful for hours-based employees, who are required to enter their total hours but not their exact working times. Nonetheless, the Multiple Employee Timecard Manager must display these time-related columns because you may have both hours-based employees and time-based employees. The Single Employee Timecard Manager only displays the columns that are relevant to the selected employee's time-entry type, so the Time In, Time Out, and Out Type columns appear in the Single Employee Timecard Manager for time-based employees but not for hours-based employees.

    The times that appear in the Time In and Time Out columns for hours-based employees in the Multiple Employee Timecard Manager do not represent actual worked hours. These times are created using a default start time. The out time is calculated by adding the hours-based employee's reported hours to the start time.

  • Why is the time pair I deleted for an employee yesterday still showing up in the Timecard Manager?

    You may have forgotten to click the Save or Save & Calculate button after you marked the time pair for deletion. Clicking the Delete button after you have selected the row only marks the row for deletion. You must save the timecard using one of the Save buttons in order for the deletion to take place.

  • After I edited an employee's timecard yesterday, the Timecard Manager refreshed and displayed an "Operation Successful" message and a Unprocessed Entry Icon icon appeared near the entry. However, when I viewed the employee's timecard today, an error icon (Error Icon) appeared next to the time pair. What caused the error if the initial operation was successful?

    The "Operation Successful" message you received at the time of editing indicated that the edited time pair passed basic validity tests and appeared to be complete and in the correct form when the data was saved. Sometime after you saved the data, the Time & Attendance module performed further processing and calculations using the new data and discovered a problem with the newly edited time pair. For example, the time pair may have overlapped with an already processed time pair.

    You can use the Save & Calculate button to initiate immediate processing of an employee timecard at the time that you submit your edits. The processor will run for a few minutes (a message screen is displayed during this time) and then the Timecard Manager will be refreshed. Successfully processed time pairs will be marked with the Processed Successfully icon. Time pairs that could not be processed will be marked with an error icon (Error Icon) or warning icon (Warning Icon). You can click the Error Icon or Warning Icon to view a Time Pair Detail window that will contain further information about the error.

  • Why can't I edit some employees' time records from the Multiple Employee Timecard Manager?

    There are two common reasons why you may not be able to edit some of the employee time pairs you are viewing in the Multiple Employee Timecard Manager:

    • The time pair does not fall within the current or next pay period. You cannot edit time pairs for past pay periods.

    • The employee whose time you are trying to edit is an hours-based employee. Although you can use the Multiple Employee Timecard Manager to view hours-based employees' timecard data, you cannot edit hours-based time pairs from the Multiple Employee view. To edit an hours-based employee's reported hours, click the Single Employee Timecard button on the employee's row in the Multiple Employee Timecard Manager. This opens a Single Employee Timecard Manager for the employee, from which you can edit the employee's reported hours.

  • Is there a way to record a 24-hour shift for a time-based employee using the Timecard Manager?

    Yes. To record a 24-hour shift, enter the exact same time of day (for example, 8:00AM) in both the Time In and Time Out columns and then enter "24" in the Hours column.

  • I used the copy button to place data on the clipboard, but when I attempted to past the data, a pop-up box indicated that "There is nothing to paste." What happened to the copied data?

    You may have inadvertently closed the clipboard window.

    When you select one or more rows and click the Copy button, data from the selected rows is copied to the clipboard, where it will remain until you perform another copy. The clipboard exists in a separate browser window that is opened, but minimized, when you perform a copy. You can view the data on the clipboard by maximizing the browser window.  If you maximize the window to view the clipboard but then decide that you no longer need to view it, be careful to minimize rather than close it. If you close the clipboard window, the copied data will be cleared.

  • I want to find out if one of my employees is clocking in and out from the correct location. How do I find this information?

    When an employee generates a time pair by clocking in and out at a data collection terminal (DCT), you can view the data collection terminal's ID in the Time & Attendance module. This is useful if you want to verify that an employee is clocking in and out from the correct location. You can view this information even if the time pair created at the data collection terminal has been changed in the Timecard Manager.

    Tip: Examples of data collection terminals are a time clock, Time & Attendance module phone, employee time sheet, and the Time & Attendance module Web clocking feature.

    To determine where an employee clocked in or out:

    1. From the Time & Attendance menu, select Timecards . Either the Single Employee Timecard Manager or the Multiple Employee Timecard Manager will open, depending upon your Timecard Manager Preferences.

      Note : If the Timecards option is not visible, make sure that you have selected Practitioner in the Role Selector.

    2. If the Timecard Manager opens in the Multiple Employee View, click the Single Employee View link in the upper right corner of the page.

    3. On the Timecard Manager page, use the lookup button (Lookup Button) to select the employee whose time pair you want to view.

      Tip: You can also use the navigation buttons (Previous and Next) to scroll through the employees in your currently selected filter to select the employee whose time pair you want to view. If necessary, use the employee filter button (Employee Filter Button) to switch to a different filter or change which employees are included in the filter.

    4. If necessary, use the Pay Date Range list to select the pay period or date range in which the time pair was originally generated. When you make a selection, the page is refreshed with the Timecard Manager information for the pay period or date range you selected.

    5. Click the status icon on the left side of the page for the time pair for which you want to view the data collection terminal's ID. (The possible status icons are: Unprocessed,  Processed Successfully,  Processed with Warnings, or  Processed with Errors.) The Time Pair Details window opens.

    6. If the time pair has not been edited since it was generated by the employee, you can view the data collection terminal's ID for the time pair in the Clock In ID and Clock Out ID columns in the Time Pair Details window.

      Tips:
      If necessary, use the horizontal scroll bar to scroll to the right to view the Clock In ID and Clock Out ID columns.

      You can use these IDs to determine the location where the employee clocked in and out.

    7. If the time pair has been edited since it was generated by the employee, click the Edit Audit History link at the top of the page.

    8. In the Time Pair Edit Audit window, click the date in the Date of Change column for time pair you want to view.

      Notes:
      When you click the date of the time pair's change, the Edit Audit Detail section opens in the lower part of the window. The ID of the data collection terminal where the time pair was generated is displayed under the Old Value column in the Clock In ID row and Clock Out ID row. You can use these IDs to determine the location where the employee clocked in and out.

      If a date is not displayed in the Date of Change column, it indicates that the time pair has not been changed since it was generated at the data collection terminal.

  • In the Multiple Employee Timecard Manager, I can't approve some of my employees' time. Why is this happening?

    Your company may be set up so that only some of your employees require supervisor approval of time pairs. In this case, the Manager Approval check boxes for employees who do not require supervisor approval are unavailable on the Multiple Employee Timecard Manager page. If you view these employees on the single employee Timecard Manager page, the Manager Approval column is hidden.

ADP Workforce Now™ Time & Attendance Module Help v.11.18.33 - Copyright © 2000 - 2016  ADP, LLC All rights reserved.