The procedures for resolving many clocking-related exceptions are quite similar. This topic describes how to resolve a Clocked Out Early exception, but the same procedure can also be use to resolve the following exceptions:

To resolve a Clocked Out Early exception:

  1. From the Time & Attendance menu, select Home.

    Note: If the Home option is not visible, make sure that you have selected Manager in the Role Selector.

  2. In the Exceptions column, click Clocked Out Early.

    A new page will display a list of all of the time pairs in the selected pay period that have early clock-out times.

    Tip: To view more detailed information about a time pair in the list, click the icon in the Status column.

  3. Review the actual recorded time and the scheduled time on each row and select the check box for the solution you want to apply to each time pair. The two solutions that are available for Clocked Out Early exceptions are described in the table below.

    Note

     

    Checking this box indicates that you are aware that the employee clocked out early and that the employee's time pair does not need to be edited. The Clocked Out Early exception will be saved in the application, but it will no longer appear in the list of exceptions on your Home page.

    Note: Although the timecard exception will no longer appear in the timecard exception summaries on the Home page, the exception still exists (because the clock out time was not changed) and may contribute to an Early Out attendance exception if the employee's company tracks attendance.

    Use Schedule

     

    Checking this box resolves the exception by using the employee's schedule to rectify the inappropriate time punch. In the case of an early out punch, the normal scheduled out time would replace the early out punch.

    Notes:
    The employee's schedule for the day of the exception (if one has been assigned) is displayed in the Schedule column so that you can evaluate the effect of selecting the Use Schedule solution. If no schedule has been assigned for the employee on the day of the exception, the Use Schedule check box will not be active.

    This solution actually removes the exception by changing the clock out time. In addition to clearing the timecard exception, this may also reverse an Early Out attendance exception, if the employee's company tracks attendance.

    When the "Use Schedule" solution is selected, the schedule is only applied to the punch that caused the exception. In this example, if the employee also clocked in early, selecting the "Use Schedule" solution only for the early clock out exception would not automatically apply the scheduled start time to the time pair.

    Note: You may only select one solution per row/time pair. To apply the same solution to every time pair in the list, click the check box in the header row of the appropriate solution column.

  4. After you have selected solutions for every row for which a solution is available, click the Submit button to save and apply the solutions.

Notes:
You do not have to use an automated solution to resolve a timecard exception for an early or late clock-in or clock-out, although two solutions are available for these types of exceptions. You can also resolve these exceptions by editing or deleting the time pair associated with the exception. To open a Single Employee Timecard Manager so that you can edit or delete a time pair, click the time pair link in the list of exceptions.

If you resolve an exception by altering a time pair, whether by editing it directly in a Timecard Manager or by selecting the "Use Schedule" automatic solution, there is a chance that your edit may cause a different exception. Because most timecard exceptions are not recognized until a time pair is processed, newly created exceptions may not show up immediately. To verify that you have cleared all exceptions without introducing new exceptions, make sure that all time pairs have been successfully processed before checking to see that no exceptions appear on your Home page. Successfully processed time pairs will be marked with a Processed Successfully icon on the Group Labor page and the Timecard Manager.