The procedures for resolving many clocking-related exceptions are quite similar. This topic describes how to resolve a Missing Out Punch exception, but the same procedure can also be use to resolve a Missing In Punch exception.

To resolve a Missing Out Punch exception:

1. From the Time & Attendance menu, select Home.

   Note: If the Home option is not visible, make sure that you have selected Manager in the Role Selector.

2. In the Exceptions column, click Missing Out Punch.

   A new page will display a list of all of the incomplete time pairs in the selected pay period that are lacking an out punch.

3. In each row for which a schedule is available, click the check box in the Use Schedule column.

   Note: "Use Schedule" is the only automatic solution that can be used for missing in or out punches, but it is only available for employees who have been assigned schedules. If no employees have schedules, the Missing Out Punch exception list will not contain a Solution column, and the exceptions will have to be resolved by using the Timecard Manager to edit each employee's timecard. The "Use Schedule" solution will use the employee's scheduled out time to complete the time pair.

4. Click the Submit button to save your changes and resolve the exceptions.

5. If any Missing Out Punch exceptions remain (for employees who do not have schedules assigned), click the faulty time pairs in the Missing Out Punch list to open the Timecard Manager, enter an appropriate Time In in the employee's timecard, and then click Submit.

Notes:
You do not have to use the "Use Schedule" automated solution to resolve a timecard exception for a missing punch. You can also resolve these exceptions by editing or deleting the time pair associated with the exception. To open a Single Employee Timecard Manager so that you can edit or delete a time pair, click the time pair link in the list of exceptions.

If you resolve an exception by altering a time pair, whether by editing it directly in a Timecard Manager or by selecting the "Use Schedule" automatic solution, there is a chance that your edit may cause a different exception. Because most timecard exceptions are not recognized until a time pair is processed, newly created exceptions may not show up immediately. To verify that you have cleared all exceptions without introducing new exceptions, make sure that all time pairs have been successfully processed before checking to see that no exceptions appear on your Home page. Successfully processed time pairs will be marked with a icon on the Group Labor page and the Timecard Manager.