Automated messages alert you to important issues and events in the Time & Attendance module. The types of messages that you receive depend on which features your company is configured to use and the type of user you are. All automated messages are delivered to the Practitioner Notifications section and the Inbox section on the Home . The Practitioner Notifications section displays messages related to pay cycles and licensing only. The Inbox displays all other types of messages (see below for a complete list). Your company may also allow you to activate or inactivate e-mail versions of automated messages. However, you cannot inactivate the delivery of messages to the Inbox.

You can view your automated messages at any time by selecting Home from the Time & Attendance menu. Your messages are listed under the Practitioner Notifications section and the Inbox section. You can also view all of your Inbox messages regardless of which role you have selected. For example, if you have selected the Employee role, you can view all of your messages, including those related to your Manager and Practitioner roles. However, your Practitioner Notifications can only be viewed when you have selected the Practitioner role.

Automated messages are grouped into "alert types." Each alert type corresponds to a folder that appears in your Inbox. However, a folder for an alert type is only displayed if you currently have a message of that type. When you receive a message in your Inbox, click the folder for the alert type. All messages for that alert type are then displayed on the right side of the Inbox with a short description. When you click the description, the details sections opens below the message with instructions for completing any required tasks. If the message indicates that you need to complete a task, click the link in the details section to go directly to the page where the task can be completed. If you do not need to complete a task, the message indicates that no action is required.

If you are also set up to receive automated messages by e-mail, the messages are delivered to your default e-mail address. You can access these messages by opening your e-mail application. The e-mail messages contain the same details as the Inbox messages, but they do not include a direct link to an page. Instead, e-mail messages contain a link to the login page. You can use this link to log in and then use the links provided in the corresponding Inbox message to go to the specific page where you can complete a required task.

The following list shows the possible alert types that you can receive as a practitioner and the type of information you can receive in the messages. (Depending on how your company is configured and the type of user you are, you may not see all of these alert types.)

• System Messages — Contains information from ADP about upgrades or important information about the application.

• Exceptions — Contains generic information indicating that timecard exceptions exist for employees who report to you.

• Attendance Notifications — Contains information about late arrivals, absences, or corrective actions for employees who report to you.

• Time Off Requests — Contains information for events related to employee time off requests, such as request submissions, approvals, denials, or cancellations.

• Timecard — Contains information about unapproved timecards or the creation or modification of timecard notes for employees who report to you.

• Interfaces — Contains information about the completion of import and exports.

• Reports — Contains information for events related to automated reports, such as a completed scheduled report.

• Pay Cycle Messages — Contains information related to pay cycle errors. This type of message is displayed under the Practitioner Notifications section and is also sent to you by e-mail. However, this message is only displayed in the Practitioner Notifications section and sent by e-mail if pay cycle notifications have been enabled (for instructions, see Enabling Pay Cycle Notifications). Also note that you can configure the wording of the e-mail message, but you cannot configure the wording of the Practitioner Notification message.

• Licensing Notifications — Contains information about your company's license. This type of message is displayed under the Practitioner Notifications section.

Note: As a practitioner, you can also configure how messages are displayed and delivered to all users in your company. For instructions, see Configuring Automated Messages Overview.

The following topics provide detailed information and instructions for working with automated messages:

• Using the Inbox

• Changing the Display Order for Messages in the Inbox

• Setting Preferences for Receiving E-mail Messages

• Deleting Automated Messages

• Frequently Asked Questions about Automated Messages