When you are using the Practitioner role, you can configure and customize how automated messages are displayed and delivered to users in your company. Automated messages convey important Time & Attendance module information to users. The types of messages a user receives depends on which features your company has enabled and what type of user (practitioner, manager, or employee) a person is.

Automated messages are always displayed in the Practitioner Notifications section and the Inbox section on the Home The Practitioner Notifications section displays messages related to pay cycles and licensing only. The Inbox displays all other types of messages (see below for a complete list). You can also allow users to receive automated messages by e-mail, which are sent to a user's e-mail address. However, neither you nor a user can turn off the delivery of messages to the Inbox section on the Home page.

Automated messages are grouped into "alert types." Each alert type is a main message category that has one or more notification types associated with it. A notification type is a specific message that can be sent to users. Each alert type corresponds to a folder that appears in a user’s Time & Attendance module Inbox and each folder contains specific messages (called notification types). However, a folder for an alert type is only displayed if a user currently has a message of that type.

For most alert types, you can configure how they are delivered to users (either by Inbox only or by Inbox and e-mail). For most notifications types, you can configure the wording of both the Inbox message and the e-mail message. For e-mail messages only, you can also configure the languages that are included in a message. However, you cannot select the language in which an Inbox message is sent. Inbox messages are only sent in a user's default language.

The following list shows all available alert types and the type of information contained in the messages. (Depending on how your company is configured, you may not see all of these alert types.)

• System Messages — Contains information from ADP about upgrades or important changes to the Time & Attendance module. This message type can be sent to practitioners, managers, and employees. However, for this message type, you can only configure the delivery method and the languages used in e-mail messages.

• Exceptions — Contains generic information indicating that timecard exceptions exist for employees. This message type is displayed in the Inbox and can be sent to practitioners or managers.

• Attendance Notifications — Contains information about late arrivals, absences, or corrective actions. This message type can be sent to practitioners and managers.

• Time Off Requests — Contains information for events related to time off requests, such as request submissions, approvals, denials, or cancellations. This message type can be sent to practitioners, managers, and employees.

• Timecard — Contains information about unapproved timecards or the creation or modification of timecard notes. This message type can be sent to practitioners and managers.

• Interfaces — Contains information about the completion of import and exports. This message type can be sent only to practitioners.

• Reports — Contains information for events related to automated reports, such as a completed scheduled report. This message type can be sent to practitioners and managers.

• Pay Cycle Messages — Contains information related to pay cycles or running payroll. This type of message is displayed under the Practitioner Notifications section and is also sent by e-mail. However, this message is only displayed in the Practitioner Notifications section and sent by e-mail if the pay cycle notifications feature has been enabled (for instructions, see Configuring Pay Cycle Notifications). When the notification is enabled, you can configure the wording of the e-mail message. However, you cannot configure the wording of the Practitioner Notification message.

• Licensing Notifications — Contains information about your company's Time & Attendance module license. This message type is sent only to practitioners. This type of message is displayed under the Practitioner Notifications section. You cannot configure or edit any part of this type of message.

The following topics provide detailed information and instructions for configuring automated messages:

• Setting the display order for messages

• Setting the delivery method for messages

• Setting the priority level for messages

• Allowing users to override message settings

• Selecting languages for messages

• Editing the content of messages

• Previewing messages